Our Privacy Policy
The Air Shop is 100% committed to protecting the privacy and security of our customers and their information. Please feel free to contact us if you have any questions at sales@theairshop.co.uk
Our privacy policy sets out the purpose of data collection from our website, the types of information we collect and the scope and limitation of data processing that takes place. It also provides information in respect of the collection, storage and use of personal data that we gather.
Cookies:
Cookies are used on The Air Shop’s site to make sure our website has a consistent look and feel and to use data about visitors and their experiences to help us any issued and improve your journey and experience when on the site.
Device Information:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
Order Information:
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
Processing Information:
As part of our business, we have to process information so that we can operate as a business, provide information and goods you;
We use data in a number of ways;
• where processing data enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers
• to identify and prevent fraud
• to enhance the security of our network and information systems
• to better understand how people, interact with our websites, advertising and promotions
• to provide marketing communications which we think will be interest to you based on the purchases you have made
• to determine the effectiveness of any advertising and promotions we have put in place.
Information we hold about you:
• information you've provided to us e.g. website forms, online chat, pop ups, orders
• Information about our content, products and services you've ordered or enquired about
• Comments, product questions and reviews you make about the products we sell
• Information we collect, via cookies and related technology that we use to promote and sell out products - this may include your machine or browser so that we can make sure your browsing experience is consistent throughout the website. This information may be collected when cookies are turned off.
• IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.
• Technical information from the devices you use to receive content for example, the collection of diagnostic and traffic or location information. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check and manage your device and application settings.
• Calls/communication monitoring - we may also monitor, record, store and use communications we have with you to improve the quality of our customer service, to confirm any instructions you give us, and/or for training and operational compliance purposes.
How we may use your information:
We need your information so that we can, provide you with content and services, tailored and personalised recommendations and general account management of your enquiries and orders
We use 3rd parties to fulfil the delivery of our orders and we provide them with key information to fulfil delivery to your provided delivery address. Tracking information may be sent directly from 3rd parties with the purpose of updating you in the progress of your orders only. This may be sent via email or SMS.
We partner with a trusted third-party service (www.feefo.com) to collect customer reviews. In order to request your feedback, we will securely share specific information about your order with this provider. This information is limited to what is necessary for the review process and includes details such as your name, email address, and order information. Our third-party partner is fully compliant with applicable data protection laws, including GDPR (where applicable), and ensures that your information is handled securely and responsibly. By placing an order, you consent to this process. If you have any concerns or wish to opt out, please contact us directly.
In addition to using your information for such necessary purposes, we may also use your information to improve our products, services and customer experiences, in the following ways:
• To monitor, improve and develop our content and products
• To help us define groups of audiences to send adverts to, based on factors like interests, age, location and more, so we can show adverts to the people most likely to be interested in the products and services being promoted.
• For market research.
• To send you periodic newsletters and other information about content, products and services that are relevant to the products you have purchased from us
• To send you direct marketing. This may include communications by post, telephone, SMS, email or other electronic means, using the contact details you have provided. This may include products and services, events and special offers.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links\n to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online. When using third parties to process your information e.g. payment gateways including Stripe, Square and Paypal, we only use PCI Compliant companies and details of their compliance can be found on their individual websites.
Keeping your data up to date
You may notify us of any updates, amendments and corrections to your information, or restrict or delete your data (where applicable), by contacting us on 033 0223 6776. Please note that we may need certain information to enable us to provide you with the products, goods and services you ask for, so changes you make to your data or restrictions you ask us to make on how we use your data may affect what services we can provide.
Managing your marketing preferences
Direct marketing and tailored advertising You can always choose not to receive direct marketing or tailored advertising and services in the following ways:
• clicking on the "unsubscribe" link in any electronic marketing information from us.
• by calling us on 033 0223 6776
• Email: sales@theairshop.co.uk
Cookies:
Cookies are used on The Air Shop’s site to make sure our website has a consistent look and feel and to use data about visitors and their experiences to help us any issued and improve your journey and experience when on the site. You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive The Air Shop content, products and services by using 'cookies'. We also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to the devices you use to receive The Air Shop content, products and services and access online information. Your browser makes these cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device.
What do you use cookies for?
Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.
Cookies that are needed to provide the content, product or service you have asked for . Some cookies are essential to help your devices download or view the information, or so you can move around websites and use their features. Without these cookies the content, products or services you've asked for can't be provided.
Here are some examples of essential cookies:
• Positioning information on a smartphone screen, tablet device or other screen so that you can see the website and use its functionality.
• When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.
• Some are session cookies which make it possible to navigate through the website smoothly.
• Keeping you logged in during your visit or enabling you to stream content; without cookies you might have to log in on every website you visit on every page.
Improving your browsing experience
Cookies allow the application or website to remember choices you make, such as your pop-up options and they provide improved features. Here are a few examples of just some of the ways that cookies are used to improve your experience on our applications and websites:
• Remembering your preferences and settings, including marketing preferences, such as choosing whether you wish to receive marketing information.
• Remembering if you've filled in a survey, so you're not asked to do it again.
• Remembering if you've been to the application or website before.
• Restricting the number of times, you're shown a particular advertisement. This is sometimes called 'frequency capping'.
• Showing you information that's relevant to content, products or services that you receive.
• Giving you access to content provided by social-media sites like Facebook or Twitter.
• Showing 'related article' links that are relevant to the information you're looking at.
Analytics
We like to keep track of what websites, information and links are popular and which ones don't get used so much, to help us keep our information relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our information and when and where 'error messages' may originate.
This group of cookies, often called 'analytics cookies' are used to gather this information. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website and its pages work.
Our applications, web locations, websites and communications you get from us contain small invisible images known as 'web beacons' or ' pixels'. These are used to manage the interaction between you and the online information or email and allows us to assess the effectiveness of the communication.
Complaints
If you wish to make a complaint about how we use your information, please contact us and we will do our best to help.
Contacting The Air Shop
Any queries or comments about this privacy and cookies notice, for requests of copies of the information we hold about you please write to The Air Shop, 13 market Road, London, TW9 4LZ or email sales@theairshop.co.uk
Changes to this notice
We will occasionally update our privacy and cookies notice. We encourage you to periodically review our notice to be informed of how we use your information